Shelter Service Coordination

service coordinationProfessional service coordinators meet regularly with shelter program participants to help them assess their own needs and connect them with helpful resources. The service coordination program helps participants set and work toward goals

  • for obtaining permanent housing,
  • for increasing their skills or income,
  • for increasing their self-determination, the ability to increase control over their own lives.

HMSI’s human service professionals assist Shelter guests to break the cycle of homelessness. Collaborating with each individual, service coordinators assess needs and help participants clear hurdles to housing security.

Veterans Transitional Program
vet award

In 2010, the U.S. Department of Veterans Affairs awarded the coveted Secretary’s Award for Outstanding Achievement in Service to Homeless Veterans to HMSI.

The Veterans Transitional Program offers 17 beds and specialized service coordination to veterans who are homeless. Working with the local Veterans Administration Service Center, this program offers supportive housing for up to 24 months.

This program helps these veterans achieve residential stability, increase their skill levels and income and improve their self-determination. Qualifying veterans receive support services such as case management, education, job training, crisis intervention, and counseling.

Permanent Housing Program

Our Permanent Housing Program helps people with special needs, such as those

  • Permanent Housing facilityin recovery from drug and/or alcohol dependence,
  • with chronic illness or physical disabilities, or
  • with serious and long-lasting mental illness.

Participants in the Permanent Housing Program receive long term support to help them toward wellness and self-sufficiency. They identify issues that contributed to their homelessness and work overcome them. In a safe and supportive environment they can pursue their dreams. We serve 31 units.

Housing First facilityHousing First Program

Breaking the cycle of homelessness, our Housing First Program is unique in the Quad Cities. Housing First places some of the most vulnerable and at-risk chronically homeless individuals into our 11 units of permanent housing. These participants receive service coordination, counseling, and other resources to help them remain in stable housing.

Veterans Accessing Long-Term Opportunities & Resources Program (VALOR)

VALORThe VALOR program serves very low-income U.S. military veterans and their families from from Scott, Muscatine and Clinton Counties, Iowa and Rock Island, Henry, Whiteside and Mercer Counties, Illinois who lack homes or are in immediate risk of losing their housing. VALOR staff help program participants to rapidly access permanent housing or to maintain their current housing. They also help them address the issues that led to their housing crisis. VALOR is a natural extension of our successful Veterans Transitional Housing program.